Digicel

Digicel continues to improve connectivity in Tonga

The service was restored following the set-up of a satellite link which had capacity limitations.

Digicel Regional CEO, Shally Jannif, said; “As soon as the link was opened up and international calls got restored last night, we saw an influx of callers as there were up to 200 simultaneous calls. We know that a lot of people tried to call their loved ones in Tonga but were having issues with connection. Today, our technical team did further upgrades on the link and we are pleased to announce that now 400 calls can be done at a time.”

Digicel, first to establish international calls communication with Tonga

Digicel’s technical team in Tonga and Fiji have been working hard from the day Tonga (Saturday) was totally cut from the outside world in trying to get calls connectivity back up via a satellite link.

Digicel Regional CEO, Shally Jannif, said; “We are extremely pleased to inform the people of the Kingdom of Tonga that Digicel international calls service is back up. We gave this work the highest priority and our technical team has had sleepless nights over the past few days in trying to restore vital communication with the world.”

Digicel working to restore its international connectivity affected by volcanic eruption in Hunga Ha'apai Island in Tonga

A tsunami has hit Tonga’s largest island Tongatapu, as a result, Digicel customers in the Kingdom of Tonga have experienced disruption in their mobile service. Digicel’s domestic mobile towers are in operation across Tongatapu.

Currently all communication to the outside world in Tonga is affected due to damage on the Tonga Cable Limited submarine cable, as a result of the volcanic eruption in Hunga Ha’apai Island.

Tonga Red Cross receives assistance from Digicel in preparation for cyclone season

Digicel Tonga’s Head of Business Solutions, Tony Siamomua presented a cheque to TRCS Treasurer Aloma Johansson.

Tonga Red Cross Society’s Secretary General Sione Taumoefolau said the donation will go towards the operation of TRC during the cyclone season and any emergency in the future. "Communication is an important part of Tonga Red Cross’ operation especially in times of emergency."

"It’ll be helpful especially for providing support and assistance to the most vulnerable people in Tonga,” Taumoefolau said.

The cyclone season in Tonga is from November to April.

Digicel puts the ‘US’ in customer with global ‘Customer Day'

The first-ever global ‘Customer Day’ saw everyone in Digicel, everywhere across all markets, all functions and all teams dedicating an entire day to all things customer.

Whether it was partnering with a Customer Care agent to take customer calls, responding to customers on web chat, going on a truck roll with the Digicel+ technical and installation team or attending to customers in-store or at meetings with corporate customers – every one of Digicel’s 3,500 non-customer facing employees partnered up with customer-facing employees to serve customers.

Digicel promises customers simply more in 2021

Since its launch in Samoa in 2006, Digicel has been the key driver in the telecommunications revolution in the Pacific ensuring everyone, everywhere can be connected to, and benefit from, transformational communications services.

With its successful relaunch in October as a Digital Operator delivering 1440 minutes of digital experiences every day, all day, Digicel debuted its Digicel Prime Bundles which offer its suite of apps covering everything from sports, music and news to local radio, podcasts, messaging, marketplaces and cloud storage.

Digicel data network warning for Tonga

Digicel Regional CEO – Pacific, Ms. Shally Jannif said; “Two links out of three between our Suva Data Center and the Fintel landing station maybe affected by Category 5 Cyclone Yasa. This may disrupte all data services in Tonga as this is where our core systems for these services are located.”

Data network in Tonga for 2G / 3G and LTE services maybe impacted. 

Local and International calls & SMS will not be affected. ICT services for Dedicated Internet through WIMAX, P2P or P2MP will also not be affected.

Digicel steps out as a digital operator

Digicel has launched itself as a Digital Operator and is marking the occasion by delivering simply more through a suite of eight apps and a promise of powerful digital experiences.

Digicel sets the record straight

The release from Digicel states:

Following overwhelming support from our debtholders for these proposals, we are now progressing with the required administrative processes.

As such, we announced details of a proposed Scheme of Arrangement in the Bermudian Courts in connection with Digicel Group One Limited, which is purely an intermediate financing holding company.

This Scheme has the support of over 97% of its bondholders and also involves the appointment of light touch joint provisional liquidators to oversee the implementation of the Scheme.

Digicel in mourning following death of former Group CEO, Colm Delves

Colm passed away yesterday in Dublin, Ireland after a courageous battle with cancer.