Auckland woman Alex Catchpole-Ozpınar was supposed to board her 9.30am flight to Tonga on Monday for a five day holiday but was turned away at the Air NZ check in counter because her aircraft had reached its weight limit.
Catchpole-Ozpınar said she was told by a manager that if an aircraft weighed too much they kicked off the person who was last to book online.
“This is such a screw up I expected way better from Air New Zealand,” she said in a post on the airline's Facebook page.
