Connectivity

Digicel’s calls, texts, and limited internet services will be up for all customers during the full lockdown.

 Digicel Tonga CEO, Anthony Seuseu, said; “All our retail shops will be closed for five days. Our customers need to top up their phones today because you don’t know when you would need to make that all-important call or send text messages to friends and family. From tomorrow, the only way you can top up phones will be from friends and family from overseas or via *888# using MyCash if you are in Tonga.”

Digicel Tonga CEO, Anthony Seuseu, said; “We’re an essential service provider and will ensure our customers receive the best support as we’ve entered a country lockdown. 

“All our customers - business owners, parents, teachers and students, receive the best communication and data experience delivered by our superior LTE 4G+ network. Our staff are working their normal routines, our Customer Care lines are open, our stores continue to open across Tonga and our agents extend our reach and service to everyone,” he added.

Tonga lost its internet and phone connections on Sunday last week when the Tonga Cable linking it with Fiji was cut.

A second cable to the outer islands was also severed.

A government spokesperson, Lopeti Senituli, said there were already talks between Tonga Cable, the Tonga Communications Corporation and the Ministry of Communications, to ensure such a problem doesn't recur.

He said the government had previously been given an understanding there was almost no chance of the cable failing.

It’s been 8-days with the outage and Digicel Tonga continues to face data connectivity issues because of the major fibre cut in the submarine cable resulting in the unstable data services.   

Digicel wishes to advise all its customers that they can make International and Locals calls as well as send text messages both locally and international, however using data services will only allow you to use basic services such as browsing to stay connected with family and friends.