The acting permanent secretary for health, James Fong, and the head of health protection, Aalisha Sahu Khan, said Fiji must be ready to welcome back people who have been stuck overseas for months.
"We urge you, please have some compassion for our returning citizens. Put yourself in their shoes. Imagine if it was your parents," Dr Sahu khan said.
The FBC reported Dr Fong saying Fijians could not lose sight of their humanity.
As long as the country welcomed back its own citizens from nations with large scale outbreaks, there would be cases at the border, he said.